Frequently Asked Questions
Can you customize the packing?jrzhu
Certainly. As a foreign trade sales factory with many years of experience, we can make your packing according to your requirement.
Can you guarantee the quality of product? How long is the warranty period？jrzhu
I have confidence in our products. The warranty period is two years. We are looking for long-term cooperation.
What are the advantages of your company?jrzhuOur company has been committed to the bar chair research and development, production and sales, has a certain reputation in the industry. Our company has professional designers, structural engineers and perfect technical team to improve product quality from appearance, technology and practical aspects. With the whole process of quality control from the supplier to the production site, so that customers have no worries.Over the past 10 years since its establishment, our company has been focusing on foreign trade sales and has an excellent sales team to develop and ship products for customers, follow up the whole process, keep close contact with customers, and maintain good cooperative relations with customers for a long time.
Are you trade company or manufactory? Where is your factory?jrzhuWe are manufactory. Our factory is in Anji, Zhejiang, which is famous for the chair industry.
What’s your FOB port?jrzhuShanghai.
How do your company deal with the problem on quality ?jrzhu
We have a professional quality department. Once there is a customer complaint, we will immediately study the root cause of the problem and give you short-term and long-term solutions.We will provide you replacement parts and compensate for your loss.
How long is the lead time?jrzhu
Generally speaking, the lead time of the first order is 60 days and the repeat orders is 45 days. If there are special materials, the lead time will be extended appropriately.
The price of your product is too high, can you give me discount？jrzhu
Price comes from product quality. I can confidently say that our product quality is the leading level in the same industry, so that you can reduce the after-sales cost. Secondly, if your order can exceed 60 containers per year, we can give you a 2% discount.
What’s your main market？jrzhu
Our main market is Europe and America.
What’s your MOQ?jrzhu
Our MOQ is 200pcs per item per color, and you can mix items to one 40’ container.